Shipping Info:

We expect to deliver your order withitn 1~4 workings days upon successful payment confirmation (for Peninsular Malaysia) , for East Malaysia approx 3-7 working days. Our current appointed courier partners are Skynet and Poslaju.  For Klang Valley, our driver will delivery your goods within the next working day of 1 to 2 upon received of your order. (Estimation subject to normal circumstances & ready stock status)

In the event of no one receiving parcel, our courier partner will either contact you or dropping you a further instruction card for re-delivery or self-collection at courier local branches.

The shipping rates are calculated based on the weight.

If you find your parcel is being opened, suspected compromised, part missing from your order, please do not accept it and kindly please inform us immediately at our Customer Service Hotline --- 017 397 4379

 

Return / Exchange Policy :

Cancellation

Request for cancellation if product has not been dispatched after payment completion.

Return

Request for return within 7 calendar days following delivery date.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller approves return and return is completed.

Exchange

Request for exchange within 7 calendar days following receipt of delivery.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller send new product to buyer, and buyer receives it, and exchange is completed.

How to Request for Cancellation/Return/Exchange

You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected. (All of the Circumstances Subject to Seller Approval)

You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded. (All of the Circumstances Subject to Seller Approval)

You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

Criteria for Return/Exchange

You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

When request due to change of mind is made after 7 calendar days following delivery date

When product is used, destroyed or damaged

When tag attached to product is removed or package of product is opened and product value is damaged

When sealed package is opened or packaging materials are lost

When too much time has passed and product value has so decreased that its re-sale is not possible

When return/exchange request is made for customized product such as hand-made shoes or accessories

When components of product (including free gift) have been used or lost

When buyer did not follow instructions included in product

  • As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
  • As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 017 397 4379 and we will do our best to help you.